Refund policy

🔁 Return Policy

If you wish to request a refund, you must do so within 24 hours of receiving your order. The item must be in the same condition as when it was delivered: unused, with its tags intact, and without visible damage.

The customer has the right to cancel the purchase, provided these conditions are met. To begin the process, contact us via email at [valentinaperlasbag@gmail.com] indicating your order number and the reason for the request.

Once we receive your message, the order will undergo an evaluation process. We reserve the right to accept or reject the return depending on the condition of the product.

📦 Important: We are not responsible for damage, loss, or alterations that may occur during shipping. We recommend inspecting the package upon receipt and reporting any irregularities immediately.